Contact for Questions
Phone: +49 4331 458 100 (08:00 am - 05:00 pm (based on current German time))
Emergency hotline: +49 4331 458 100 05:00 - 10:00 pm (based on current German time)
For technical support, please use the e-mail address support@lapmaster-wolters.de.
For orders of spare parts and consumables please use the e-mail address order@lapmaster-wolters.de.
All wire and annular saws requests should continue to be directed to parts@lapmaster-wolters.de and services@lapmaster-wolters.de respectively.
Tailor-made support systems for best customer-care help.
Our mission is first-class, worldwide customer-care and therefore customer satisfaction. Our well-trained service team is available according to your requirements.
Repair & Spare Parts
When you are looking for spare parts and service, we are your source for original spare parts, made to specification, along with providing highly trained technicians to repair your machine. For this reason alone, original parts and a factory-trained serviceman, you cannot argue for buying your parts and service work from anyone other than Peter Wolters! We guarantee spare parts availability for 10 years beginning with the purchase of the machine along with a worldwide network of service centers always guaranteeing a fast response time.
Maintenance
Even the best machine needs maintenance. We offer individual, tailored solutions for the maintenance of your machine. Whether metal, glass, ceramic, or silicon processing, one shift or multi-shift operation - with Peter Wolters you always have a competent partner that offers maintenance packages designed to meet your needs. Peter Wolters not only offers maintenance of individual systems but can also provide maintenance service to your entire compliment of lapping, polishing, and grinding systems, structured to address your unique requirements.
Lab Process Development
Find out whether production lapping will prove profitable in your manufacturing process by sending a few sample parts with surface finish specifications and production requirements to our Applications Laboratory. We'll test run them in our experimental lapping laboratory and furnish you with a full production report. The lapped samples will enable you to positively determine the improvement in your product and/or the savings effected.
Our Applications Laboratory is maintained to aid you in every way possible to answer questions and solve problems that arise in connection with flat surfaces and finish.
Contract Lapping, Grinding (Fine, Single Side Thru-Feed) & Polishing
Lapmaster Wolters Contract Lapping & Grinding services are available to take care of your work demanding precision flatness and finish beyond the capabilities of your equipment or to supplement your own facilities. In our contract lapping & grinding department, you will find the latest in high-speed production equipment, and we are geared to give you the fastest possible delivery and to assure that you will have the parts when promised to meet your production schedules. Let us demonstrate to you how this service will save you money. Send us a few parts with complete specifications... we'll process them and return them with full production data and a cost quotation without obligation.
Online Services & Data Management
Why wait for a technician when you can identify the solution using our remote access feature? Solutions for software and/or control issues on Peter Wolters machines can be found within minutes with the Lapmaster Wolters RangeCare® solution. Hardware problems can also be detected prior to the arrival of the technician and spare parts can be sent in advance - for a fast and efficient solution.
Do you want to analyze your data and archive processes for future comparisons and audits? With the Datacare® Package, you have access to most process parameters on your machine. Data can be gathered, stored, and analyzed with up to 5 process parameters per second.
Retrofit & System Overhauling
Has your machine lost precision over the years or do you have an older machine and are missing some of the latest features? We offer several retrofits which can be tailored to meet your requirements. You can select to purchase a complete machine overhaul and receive a refurbished machine that performs like a brand new machine with results as good as on the day it was purchased.
You may also choose to retrofit a machine with a few new parts and features; to increase the productivity of the machine. Possible retrofits can include an extension of a loading table, a complete upgrade of the operating control system having the latest controls and measurement equipment, or other.
Training
We offer a comprehensive customer training program tailored to your individual requirements. This training can take place either at your premises or at one of our facilities. Furthermore, we offer comprehensive training for customers who would like to maintain their machine by themselves.
